FREE SHIPPING in Canada on orders over $50 (pre-tax), to the US on orders $75+, and Intl $100+

Shipping & Returns

General Shipping Terms for Orders Placed Online

Canada

United States
  • Free shipping orders $75 and over
  • Shipping fees calculated on orders below $75
  • All orders require 1-3 day processing time

Processing times

  • All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping.
  • Shipping time quoted in checkout does not include the processing time.

Shipping

Jackson's Naturals provides three shipping options within Canada from Canada Post:

Canada Post Service

Delivery Speed

Expedited

Local (within Vancouver lower mainland) – 1 day

Regional – up to 3 days

National – up to 7 days

Xpresspost

Local and Regional – next day

National – 2 days

Priority

Local/Regional/National – next day

*Remote locations excluded from free shipping

Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.

Wholesale accounts have different shipping terms, please refer to your Wholesale Terms & Conditions for guidelines.

Returns

At Jackson's Naturals, we want you to have an excellent shopping experience.

We accept returns of unopened products (security packaging intact) up to 30 days after original date of purchase.

Opened or used products and any items marked as non-refundable are not eligible for returns.

Other items not eligible for a refund:

  • Books, literature
  • Sale items, clearance items
  • Items marked as non-refundable on the product page

If you would like to make a return, please email us with your order number (as quoted in the subject line of your order update emails), the item(s) that you would like to return, and the reason for the return.

We will reply as soon as possible with the next steps to complete your return.

Please do not send your purchase back to the manufacturer.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.